Confidential support
Gambling Help Queensland offers support information. The national helpline is 1800 858 858. Contact these services directly for help with gambling-related concerns for yourself or someone close to you.
The Star support routes
For a physical-venue exclusion or support request, use The Star’s official guest-support channels and ask which properties the process covers. A separate online provider’s account settings are managed by that provider, not by this guide.
Editorial scope
The site editorial team can correct pages and links but cannot access venue records, change exclusions or manage operator balances. Keep private account information with the authorised provider. Use the contact page to report an inaccurate source or website detail.